Refund and Returns Policy

At Sivam JLG, we are committed to providing high-quality products and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

Initiate a Return: To initiate a return, please contact us at sivamjlg@gmail.com within 5 days of receiving your order. Provide your order number, reason for return, and relevant photos/videos if the product is defective or damaged.
Ship Your Item: After your return request is approved, securely package your item and send it to the following address:
Sivam JLG, Vazhavila, Mithirmala P O, Thiruvananthapuram, Kerala 695610. Please ensure that you include your order number and return authorisation in the package.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within in 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sivamjlg@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sivamjlg@gmail.com and send your item to: Sivam JLG, Vazhavila, Mithirmala PO, Thiruvananthapuram, Kerala , 695610.

Shipping returns

To return your product, you should mail your product to: Sivam JLG, Vazhavila, Mithirmala P O, Thiruvananthapuram, Kerala, 695610.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.