At Sivam JLG, we are committed to safeguarding your personal information and respecting your privacy. When you visit our website, sivamjlg.com, we collect various types of information, including your name, shipping address, email address, and payment details. This information is used to process your orders, communicate with you, improve our services, and ensure a smooth shopping experience. We implement administrative, technical, and physical security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
We may share your information with third-party service providers for purposes such as payment processing, order fulfilment, and marketing. However, we do not sell or rent your personal data to third parties. You have the right to access, correct, or delete your personal information at any time. Our privacy policy is designed to comply with applicable laws and regulations, and we regularly review and update it to reflect changes in our practices or legal requirements.
Welcome to Sivam JLG! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sivamjlg.com and purchase our products. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We strive to provide accurate and up-to-date information about our products on our website. However, we do not guarantee that the product descriptions, images, or other content on the site are complete, accurate, reliable, current, or error-free. If you find a product is not as described, your sole remedy is to return it in unused condition.
Who we are
We are the Manufactures of the PONNU Banana Health, Our company name is Sivam JLG and we are a women’s joint liability group under the Kudumbasree Unit. With the help of Mithranikethan (Krishi Vigyan Kendra) and ICAR’s expertise, our goal is to offer a tasty and nutritious Banana health mix and food products to our customers.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site, such as online chat, orders and message boards.
Payment Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Derivative Data
Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times and the pages you have viewed directly before and after accessing the site.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the site from a mobile device.
Pricing
All prices on our website are listed in Indian Rupees (INR). We reserve the right to change prices at any time without prior notice. The price you pay for a product will be the price displayed at the time you place your order. Prices do not include applicable taxes or shipping and handling fees, which will be added to your total amount due at checkout.
Shipping Policy
Delivery Timeline
At Sivam JLG, we strive to deliver your orders in a timely and efficient manner. Our delivery timelines are as follows:
- Minimum Delivery Time: 3-5 business days
- Maximum Delivery Time: 7-10 business days
Please note that these delivery times are estimates and may vary based on factors such as location, shipping method, and order volume. We will notify you of any significant delays.
Shipping Costs
Shipping costs will be calculated at checkout based on your location and the weight of your order. We offer free shipping on orders over a certain amount, which will be indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on our shipping partner’s website.
International Shipping
Currently, we only ship within INDIA. We are working on expanding our shipping options to include international destinations. Stay tuned for updates!
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at sivamjlg@gmail.com. We will work with our shipping partners to resolve the issue and ensure you receive your order.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Process and manage your purchase transactions.
- Deliver the products you ordered.
- Improve our website and product offerings.
- Communicate with you regarding your orders, inquiries, and customer service.
- Send you newsletters, promotions, and marketing communications.
- Monitor and analyze usage and trends to improve your experience with the site.
- Notify you of updates to the site.
- Offer new products, services, and/or recommendations to you.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you become aware of any data we have collected from children under age 13, please contact us at sivamjlg@gmail.com
Contact Us
If you have questions or comments about this privacy policy, please contact us at:
Sivam JLG
Email: sivamjlg@gmail.com
Address: Vazhavila, Mithirmala P O, Thiruvananthapuram, 695610
Terms and Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://sivamjlg.com/ (‘Website’), including the related mobile site and mobile application (hereinafter referred to as ‘Platform’).
Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, ‘Services’). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates..
For the purpose of these Terms of Use, wherever the context so requires ‘you’, ‘your’ or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform..
ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING..
The use of Platform and/or availing of our Services is subject to the following Terms of Use:
To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform..
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law..
Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements..
The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics..
You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws..
You agree to pay us the charges associated with availing the Services..
You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information..
You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services..
You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event..
These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India..
All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi and Delhi.
All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website